FREQUENTLY ASKED QUESTIONS

How long does it take my shipment to arrive?

We use economy express shipping for all orders, with an estimated delivery time of 10-14 days from shipment.

What is the return policy?

You have 30 days from delivery to return your shoes if they're not quite right. Simply ensure they're unworn, in original condition, and include all original packaging. Please keep in mind that sale items are final sale. For step-by-step return instructions, check out our Return Policy page.

How do I choose the right size?

Getting the right fit is important to us! Please refer to our comprehensive size chart available on each product page for accurate measurements. If you need additional sizing guidance or have specific fit questions, don't hesitate to reach out to our knowledgeable customer service team.

What if I need to change or cancel my order?

Have a change of heart about your order? Contact our customer service team as quickly as possible and we'll do everything we can to help. Please keep in mind that once your order has been processed and left our warehouse, modifications and cancellations aren't possible.

Do you offer international shipping?

We're happy to offer free international shipping to all our customers. Delivery timeframes typically range from 10-14 days, with some variation depending on your specific location and local customs processing.

How can I contact customer service?

For customer support, please contact our team at . Our customer service hours are Monday through Friday, 9:00 AM to 5:00 PM EST, and we're committed to addressing all inquiries promptly.

We'd love to hear from you! For any questions, product inquiries, order support, or general assistance, reach out to us at  and our friendly team will get back to you quickly. We're committed to providing excellent customer service and making sure you have the best possible experience with Keeps Footwear.